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Work Experience

16 years of building data systems, leading engineering teams, and shipping AI-powered solutions in the automotive industry.

Senior Engineer & Dev Team Manager
Current
CloudOne • Vancouver, WA
2015 - Present
  • Automated QA using local LLMs (Faster-Whisper), processing 6M+ calls and increasing QA coverage from 5% to 100%
  • Built an event-driven data pipeline handling millions of daily transactions
  • Built a marketing attribution platform using RudderStack and Snowflake to track ROI
  • Migrated infrastructure from Rackspace to AWS and containerized the application using Docker
  • Migrated the contact center to Twilio Flex, enabling skill-based routing and custom IVR flows
  • Built an automated proposal generator using AI to reduce manual work for the sales team
  • Trained teams to leverage AI features within existing tools like Adobe Firefly and Gemini in Google Workspace
  • Led a 5-person engineering team, managing sprint planning and prioritization
  • Served as technical lead in client-facing meetings including product demos, discovery calls, and implementation
  • Mentored junior developers through code reviews, pair programming, and onboarding
  • Authored technical documentation including API specs, application guides, and internal wikis
  • Evaluated and selected vendors for critical infrastructure (telephony, analytics, data pipelines)
  • Wrote PRDs, technical specifications, and product roadmaps to align engineering with business goals
  • Led technical interviews and hiring for engineering roles
  • Collaborated weekly with sales, operations, finance, and marketing on cross-functional initiatives
  • Ensured 99% email deliverability by implementing strict DMARC policies and dedicated sending domains
  • Migrated legacy frontend applications to Cloudflare Workers for faster global load times
  • Built Looker data models and dashboards to let stakeholders run their own reports

Technologies:

PHPLaravelPythonNode.jsVueAWSDockerLooker+4 more
Database Administrator & Integration Analyst
Authenticom • La Crosse, WI
2009 - 2015
  • Onboarded 15+ agency clients and hundreds of dealer partners, defining data requirements and integration specs
  • Managed agency client relationships for the first 2 years, serving as primary technical point of contact
  • Administered SQL Server 2005/2012 databases, ensuring high availability
  • Developed and optimized complex SQL stored procedures for ETL processes
  • Created on-call support procedures that reduced issue resolution time

Technologies:

SQL ServerT-SQLDatabase AdministrationETLClient Onboarding
Computer Operator II (U.S. Army Contract)
Team Eagle Systems • La Crosse, WI
2008 - 2008
  • Provided day-to-day technical support for up to 60 soldiers
  • Hands-on support including basic computer hardware and software troubleshooting

Technologies:

Technical SupportHardware TroubleshootingWindows
Data Services Assistant (Internship)
Onalaska School District • Onalaska, WI
2006 - 2008
  • Contributed to the management and maintenance of hardware and software platforms
  • Supported Windows Server 2003 & Macintosh OS 9-OS X 10.4.3
  • Deployed images for Macintosh computers

Technologies:

Windows ServerMac OSHardware Support

Education

A.A.S. in Information Systems - Network and Database Design
Western Technical College • La Crosse, WI

2005-2007