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Work Experience

20 years of building data systems, leading engineering teams, and shipping AI-powered solutions in the automotive industry. Throughout my career, I've onboarded agency partners, managed technical relationships, and served as the bridge between engineering and business teams.

Senior Engineer & Dev Team Manager
Current
2015 - Present
  • Led a 5-person engineering team, managing sprint planning and prioritization
  • Automated QA using local LLMs (Faster-Whisper), processing 6M+ calls and increasing QA coverage from 5% to 100%
  • Built an event-driven data pipeline handling millions of daily transactions
  • Built an automated proposal generator using AI to reduce manual work for the sales team
  • Served as technical lead in client-facing meetings including product demos, discovery calls, and implementation
  • Onboarded new agency partners through technical discovery, API integration planning, data mapping, and go-live support
  • Managed ongoing agency relationships, conducting regular technical reviews, addressing escalations, and identifying expansion opportunities
  • Provided technical support during client implementations, coordinating between sales, operations, and executive teams
  • Mentored junior developers through code reviews, pair programming, and onboarding
  • Evaluated and selected vendors for critical infrastructure (telephony, analytics, data pipelines)
  • Wrote PRDs, technical specifications, and product roadmaps to align engineering with business goals
  • Led technical interviews and hiring for engineering roles
  • Built Looker data models, dashboards and data dictionaries to let stakeholders run their own reports
  • Migrated legacy frontend applications to Cloudflare Workers for faster global load times
  • Migrated infrastructure from Rackspace to AWS and containerized the application using Docker
  • Migrated the contact center to Twilio Flex, enabling skill-based routing and custom IVR flows
  • Architected A2P 10DLC compliance frameworks and automated Twilio subaccount provisioning for large-scale client deployments, ensuring message deliverability across hundreds of campaigns
  • Modernized the full Software Development Life Cycle (SDLC) by integrating agentic AI features, custom prompting strategies, and Model Context Protocol (MCP) servers, automating code reviews and significantly increasing team developer velocity
  • Managed Infrastructure as Code (IaC) using Terraform and OpenTofu to provision, scale, and maintain reproducible cloud environments

Technologies:

PHPLaravelPythonNode.jsVueAWSDockerLooker+10 more
DBA & Integration Analyst
2009 - 2015
  • Administered SQL Server 2005/2012 databases, ensuring high availability and performance
  • Developed and optimized complex SQL stored procedures for ETL processes
  • Onboarded 15+ agency clients and hundreds of dealer partners, defining data requirements, integration specs, and custom reporting needs
  • Managed end-to-end client onboarding process including discovery calls, technical requirements gathering, data mapping, testing, and go-live coordination
  • Troubleshot complex technical issues across DMS integrations and ETL failures, often coordinating with third-party vendors
  • Built on-call support procedures and documentation that reduced average issue resolution time

Technologies:

SQL ServerT-SQLDatabase AdministrationETLClient Onboarding
Computer Operator II (U.S. Army Contract)
2008 - 2008
  • Provided day-to-day technical support for up to 60 soldiers
  • Hands-on support including basic computer hardware and software troubleshooting

Technologies:

Technical SupportHardware TroubleshootingWindows
Data Services Assistant (Internship)
2006 - 2008
  • Contributed to the management and maintenance of hardware and software platforms
  • Supported Windows Server 2003 & Macintosh OS 9-OS X 10.4.3
  • Deployed images for Macintosh computers

Technologies:

Windows ServerMac OSHardware Support

Education

A.A.S. in Information Systems - Network and Database Design
Western Technical College • La Crosse, WI

2005-2007